Wireless Internet services operate by transmitting a signal through the air from a receiver at your location to a localized access point, typically within a 10-20 mile radius. The receiver requires a clear line of sight to the fiber-fed access point in order to transmit the high-speed connection.

We are able to offer very low latency and higher speeds than our satellite competitors due to the shorter distance our wireless connection transmits.

If you are unable to connect to the internet, you can try a few troubleshooting steps to identify the problem.

First, do NOT hit the "RESET" button on your router, the reset button restores your router settings to factory defaults, and you will not be able to reconnect without reprogramming the router.

The first three lights (or the power/wifi lights) should be lit up on your router. If they are, you can try power-cycling your router by unplugging and plugging back in.

If you try connecting to your WiFi network and it gives a "Connected, no internet" or similar message, please contact our technical support for further assistance.

Text message: 540-358-0474

Office: 540-678-9123

You have 30 days from your service start date to pay your invoice. A past due notice will be sent to you via text and email, with a typical 10 day grace period for payment to be made or arranged.